Customer Service Representative Salary in 2026
How Much Do Customer Service Representatives Make?
Customer Service Representatives earn a median annual salary of $42,830 as of 2026, based on BLS Occupational Employment and Wage Statistics (OEWS) data. Wages span from $30,690 at the 10th percentile to $62,730 at the 90th percentile — a range of $32,040. The highest-paying state is District of Columbia at $49,210.
| Percentile | Annual salary |
|---|---|
| 10th percentile | $30,690 |
| 25th percentile | $35,970 |
| Median (50th) | $42,830 |
| 75th percentile | $50,140 |
| 90th percentile | $62,730 |
Customer Service Representative Salary by State
Median annual salary across all 50 states. Click a column to sort.
| State | Median salary |
|---|---|
| District of Columbiatop | $49,210 |
| Washington | $49,150 |
| Massachusetts | $48,060 |
| New York | $47,840 |
| California | $47,790 |
| Minnesota | $47,470 |
| Connecticut | $47,260 |
| New Hampshire | $46,960 |
| New Jersey | $46,740 |
| Rhode Island | $46,490 |
| Delaware | $46,300 |
| Oregon | $46,280 |
| Vermont | $46,190 |
| Colorado | $46,020 |
| Wisconsin | $45,980 |
| Maine | $45,240 |
| Iowa | $44,990 |
| Illinois | $44,910 |
| Alaska | $44,760 |
| Montana | $43,820 |
| Ohio | $43,510 |
| Arizona | $43,440 |
| North Dakota | $43,160 |
| Pennsylvania | $43,080 |
| Michigan | $42,560 |
| Missouri | $41,850 |
| Indiana | $41,600 |
| Nebraska | $40,790 |
| Hawaii | $40,630 |
| Maryland | $40,310 |
| Utah | $40,150 |
| Tennessee | $40,130 |
| South Dakota | $39,760 |
| North Carolina | $39,530 |
| Idaho | $39,420 |
| Wyoming | $39,360 |
| Virginia | $39,210 |
| Texas | $39,100 |
| Georgia | $39,030 |
| Nevada | $38,950 |
| Florida | $38,890 |
| Kansas | $38,330 |
| New Mexico | $38,060 |
| South Carolina | $37,940 |
| Alabama | $37,730 |
| West Virginia | $37,610 |
| Kentucky | $37,580 |
| Oklahoma | $37,570 |
| Arkansas | $37,490 |
| Louisiana | $35,890 |
| Mississippi | $35,580 |
Highest-Paying Metros for Customer Service Representatives
Customer Service Representative Salary by Experience
Estimated salary ranges derived from BLS wage percentiles. Entry level corresponds to P10–P25, mid-career to the median, experienced to P75, and senior to P90+.
| Experience level | Estimated salary |
|---|---|
| Entry level (0–2 yrs) | ~$30,690 – $35,970 |
| Mid career (3–7 yrs) | ~$42,830 |
| Experienced (8–15 yrs) | ~$50,140 |
| Senior (15+ yrs) | $62,730+ |
How to Earn More as a Customer Service Representative
Location is the single biggest salary lever: Customer Service Representatives in San Jose-Sunnyvale-Santa Clara, CA earn $60,830 — $18,000 above the national median. Union membership, additional certifications, and supervisory experience are the most reliable paths to higher earnings in this field. Reaching the 75th percentile ($50,140) typically requires 5–10 years of experience plus specialization in a high-demand area.
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Customer Service Representative Salary vs Similar Careers
| Career | Median salary |
|---|---|
| Customer Service Representativethis career | $42,830 |
| Management Analyst | $101,190 |
| Non-Retail Sales Worker Supervisor | $84,130 |
| Cashier | $31,190 |
| Counter and Rental Clerk | $38,540 |
Find out where you stand — free in 2 minutes
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SOC: 43-4051.00 · Data: BLS OEWS 2026, O*NET 29.1 · Salary figures are national medians unless otherwise noted.